Tuesday, February 10, 2004

Standard Chartered does it again

I was told by Chee Yean of Standard Chartered's Customer Service center to call 03-7722 4986, the Credit Assist Department, with regards to what I want to do. I haven't even told her what I wanted to do yet. Just said it is with regards to the charges on my bill.
Thank you for calling Standard Chartered Bank Credit Center. Our office is now closed. Our operating hours are from 9am to 5.15pm for Mondays to Fridays and 9am to 1.15pm on Saturdays. Thank you.

Date of call: Feb 10, 2004
Day of call: Tuesday
Time of calls:
  1. 2.17pm

  2. 4.30pm

The other number she gave, 03-7728 4342 is consistently engaged.

Please explain?

  • Feb 11, 2.20pm - Called the number again. Office is still closed. Called the Call Center informing them of that. Competent lady asked if she could help. Listened to what I wanted and too down name, contact number and card number. Said she'll get someone to call me back.

  • Feb 11, 3.51pm - En. Hadi from collections called. Told/ranted him about what's going on. Told me to fax him all related documents and he'll see what he can do about it. Faxed him right after hanging up. Cool! Hope something gets done finally!

  • Feb 11, 4.55pm - En. Hadi said they've discussed and what they can do is waive all additional charges, just pay the disputed amount. WTF! Told him but that means I still have to pay. He said the rejection came from Card Center HQ, based on my docs there's not much he can do, advised to write letter stating case and reason why I'm so unwilling to pay and fax to him. Statement of Dispute was not the appropriate doc, should have submitted letter earlier. Told him doc was what the Call Center idiots told me to submit. Advice -> write a letter.

  • Feb 12, 3.15pm - Mail faxed to Standard Chartered c/o En. Hadi.

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